Category – E-Governance (FINALIST)

Janmitra Samadhan Kendra, Gwalior

Delivering dedicated public services to citizens in rural areas in an effective and responsive manner has always been a formidable challenge for the administration. Janmitra, is an attempt towards responding to this challenge through measures that address issues in effective programme management and field level implementation. The project delivers citizen services through 72 centralized centers and monitors daily attendance and performance of field level functionaries involved in MNREGS data entry scheme. These field level functionaries, from 13 different departments in the district, regularly register their on-field presence at the centres using biometric fingerprint identification technology and deliver citizen services in a time bound manner. MIS data entry under the MNREGS has also been decentralized to the Panchayat cluster level through these centers.

Original Title : Janmitra Samadhan Kendra

Producer : Collector Gwalior

Location : Gwalior, Madhya Pradesh, INDIA

Media Format : Offline

Language : Hindi

www :

M-Governance – An Efficient Way to Meet Citizens’ Expectations

The m-Governance project launched by Rajkot Municipal Corporation (RMC) wishes to bring about a paradigm shift in the delivery of governance services to the citizens. It intends to actualise truly online operations with not a single batch mode operation, effective back office integration of all citizen centric services and centralized server architecture. Currently, the following services are being provided through the mobile channel: alert services, vaccination, property tax transaction, professional tax transaction, birth and death registration, bill payment to vendors/contractors, Avas Yojana installment transaction, property name change details, property tax assessment request, daily grievance management statistics to higher officers and so on. Using mobile technology, the municipal body provides point to point services, in terms of delivery, to all Rajkot residents.

Original Title : m-Governance – An Efficient Way to Meet Citizens’ Expectations

Producer : Rajkot Municipal Corporation

Location : Rajkot, Gujarat, INDIA

Media Format : Web/Internet

Language : English

www :

Citizen Services Portal

Developed by Government of Andhra Pradesh in partnership with Tata Consultancy Services, APOnline is a citizen services portal which aims to make the government more efficient, drive down costs and increase transparency. It is virtually a ‘one-stop-shop’ that provides endto- end services to citizens. The online payment facility allows people to pay their utility bills like electricity, water, telephone, mobile, purchase recharges of all mobile operators, pay property taxes, insurance instalments, challan payments etc. Its G2G services include internal applications for various government departments; for instance online teacher transfer requisitions, online processing and issuing of new digitally signed ration cards and so on. This effort has negated the need for citizens to interact with multiple offices, multiple times and stand in long queues at government counters.

Original Title : Citizen Services Portal

Producer : APOnline Ltd.

Location : Hyderabad, Andhra Pradesh, INDIA

Media Format : Web/Internet

Language : English

www :


Launched in February, 2009 by the Delhi Government, Jeevan is the name of a project that envisages delivering essential government services to Delhi’s citizens in an efficient, convenient and transparent manner. To facilitate such interaction, the GNCTD intends to provide all services through a ‘One-Stop-Shop’ concept with ‘Any-Time-Any-Where’ facility. The initiative includes basically two components: designing of a comprehensive service portal and development of Citizen Service Centers. The Jeevan website would be an informative, interactive and integrated service delivery channel for all the Government to Business (G2B) and Government to Citizens (G2C) services of the State administration and its constituent departments. 520 Jeevan centers will be set up across Delhi as the primary point of contact for the citizens.

Original Title : JEEVAN Centres

Producer : Department of Information Technology, Government of National Capital Territory of Delhi

Location : New Delhi, INDIA

Media Format : Broadband/online

Language : English


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