Original Title : Central Management System of RHD
Media Format : Web & Desktop based
Website : www.rhd.gov.bd
Producer : RHD-Ministry of Communication
Language : English & Bangla
Location : Dhaka, BANGLADESH
Contact : momtazk@hrd.gov.bd

The Jury appreciated that this project is unique in sense of its performance and scopes in work fields. Also the combination of web and desktop applications made this project accessible to all stake holders. It was also noted that with the rich database of land survey and road conditions and integrated GIS technology representing graphical conditions of roads using GIS data, it would be comfortable to work with CMS and RHD website.

Original Title : e-Services for Ration Cards
Media Format : Internet platform
Website : http://civilsupplieskerala.gov.in
Producer : National Informatics Centre
Language : English
Location : Kerala, INDIA
Contact : ajithb@nic.in

The service of the Civil Supply department of government of Kerala, enables citizens to submit online applications related to ration cards. Citizens can also avail the assistance of nearest service community centres like ‘Akshaya’, for submitting their application forms. Citizens through e-services submit approximately 3000 applications per day. e- Services for Ration Cards is an important service delivery project of the Government of Kerala. The web-based application has been hosted at NIC Data Center, Poonkulam. The status of the applications submitted online is available on the site. The new ration card is delivered on the very next day. SMS alerts are delivered to the citizens when the processing of their applications is completed. E-Services also provide service for online verification of ration cards and sharing of data between the departments. Service for verification of ration cards are required by Government departments like Passport Office, Water Authority, Electricity Board, Panchayat office etc. and private companies like Mobile operators for verifying the genuineness of the ration cards that have been submitted by the citizens.

EVALUATION

The Jury appreciated that since launching of this service, approx. 481,700 applications have been submitted online till date. Also it was noted that the Ration Card Database which is the part of this solution, hosts information of around 70 lakh Ration Card Holders and 3.2 Crore family members in total, which is 90 % of the population in the state of Kerala. The Jury noted that this e-service is available on the website round the clock (24 X 7) and the delivery time reduced to one day from three months. It was noted that earlier the verification of authenticity of the ration card was a major challenge and using the everification service module the ration cards could be verified within seconds by authorized users. The citizens multiple travel and the related costs etc were reduced it was noted.

INTEGRATED FINANCIAL & FORESTRY WORKS MANAGEMENT SYSTEM (I-FFWMS)

Original Title : Integrated Financial & Forestry Works Management System (i-FFWMS)
Media Format : Internet platform
Website : www.mpforest.org/ffms
Producer : MP Forest Department & National Informatics Center
Language : English
Location : Madhya Pradesh, INDIA
Contact : oberoianil@mpforest.org

The main object of the i-FFWMS project was to design and develop an integrated e-Governance system for forestry sector using the optimal and judicious use of the available technologies (like Web, MIS, GIS, Remote Sensing, PDA, Solar Power etc) with the aim to streamlining the core processes; automate routine and repetitive tasks to increase the efficiency and effectiveness of the system, by minimizing the manual effort in the preparation and compilation of the accounts, creating and updating of related cash books, reports, and registers, managing the budget process and ensuring timely release of budget and sanction to various field offices for works, ensuring effective and optimal utilization of the available budget, systematically organize planning, implementation and monitoring of forestry and other related operations by systemic collection, storage and retrieval of MIS and Geo-spatial data in an integrated manner. It facilitates the transparency in operations and concurrent monitoring of forestry work by making the forestry related information readily accessible to all stakeholders, also to make administration responsive, accountable and service oriented, monitoring and controlling of revenue and expenditure, enforcing strict adherence to forest financial rules and discipline and timely release of payment to all stakeholders.

The Jury appreciated that in this project, the government systems are following information/documents which are created online and published in real time on public domain/portal, without involving any human intervention. It was also noted that significant transparency has been achieved as any citizen can visit the public portal of the application and can view any of the information/document. The Jury further noted that the project seamlessly integrates the process of budget receipt, budget allocation, expenditure, revenue, physical and financial monitoring of forestry work and exploit the capabilities of diverse technologies like various ICT, MIS, Satellite imagery, remote sensing and GIS to view the actual physical and financial progress of forestry and other works in near real time.

Original Title : MPOnline: A Revolutionary Approach to Delivering Citizen Centric Services
Media Format : Internet platform
Website : www.mponline.gov.in
Producer : MPOnline Limited
Language : Hindi and English
Location : Madhya Pradesh, INDIA
Contact : p.bhargava@tcs.com

The MPOnline project has realized the vision of the government to provide government services at the doorsteps of citizens and businesses. MPOnline Limited is a Joint venture company between Government of Madhya Pradesh and Tata Consultancy Services which is mandated with delivering G2C and B2C services to the common man via its portalhttps:  www.mponline.gov.in. It is a one-stop shop services to all the citizens of MP, any service, anywhere, and any time. During the relatively short term since its est

ablishment, the benefits of the project have penetrated deep into the urban as well as rural areas, and deliver a very wide spectrum of services. These services can be availed by citizens through authorised kiosks of MPOnline, the Common Service Centres (CSCs) integrated with MPOnline, the cyber cafes at large and via the internet from the citizens’ homes with comfort.

The Jury appreciated that the State of MP, through MPOnline, has been able to improve the service delivery mechanism and also the quality of life of citizen of Madhya Pradesh. It was noted that all services which are being offered on the portal are fully interactive in nature. It was also noted with appreciation that the turnover of has been increasing steadily since its inception in 2008-09, which signifies higher level of acceptance of the efficacy of the system by the citizens. It was also noted by the Jury that the initiative has been recognised many times at the National and the State level by way of receiving awards from different government and private entities.

Original Title : Off Site Real Time Monitoring System (OSRT)
Media Format : Internet & Mobile platform
Website : www.osrt.in:8080/igms
Producer : Greater Hyderabad Municipal Corporation
Language : English
Location : Andhra Pradesh, INDIA
Contact : commissioner@ghmc.gov.in

OSRT (Offsite Real Time Monitoring System), designed and developed by the Greater Hyderabad Municipal Corporation (GHMC), is an anywhere, anytime accountability mechanism, which provides real-time information in solid waste management, urban planning, public work and street lighting to municipal managers and the citizens. OSRT is a unique accountability mechanism because the ubiquitous, easy-to-use mobile phone has made it feasible the combination of accountability tools with processes, by way of innovatively using of the largely ignored mobile phone eye (camera), leading to the generation of real-time offsite images of municipal activities valued by the citizens. Now, with this initiative, complete and reliable information on the municipal field activities and outputs are available in the public domain at a single point. The application allows users to record events with date, time and coordinates using the Global Positioning System (GPS). Precise temporal and spatial information and generation of reliable images of municipal activities has enhanced the accountability to unprecedented levels.The solution is loaded to the cell phones of GHMC officials. Images uploaded by them triggers the generation of real time reports required for the supervision / monitoring. OSRT is in public domain and citizens have access to all its features like any GHMC official. Citizens can send their complaints on the civic services through SMS and besides getting an acknowledgment status online.

The Jury appreciated the innovativeness of the OSRT mechanism founded on the integration of accountability mechanisms, by way of using the eye of the mobile phone, for generating real-time pictures.. It was noted that OSRT is a mobile governance tool that utilises GPS/GPRS connectivity and all civic activities are monitored. It was also appreciated that this monitoring tool has ultimately leads to citizen empowerment.

Original Title : Parishkaram@8008321666
Media Format : Internet & Mobile platform
Website : www.parishkaram.org.in/Govmedak 
Producer : District Collector, Medak
Language : Telugu and English
Location : Andhra Pradesh, INDIA
Contact : collector_mdk@ap.gov.in

‘Parishkaram’ is an ICT enabled public grievance redressing system based on voice call and SMS, developed by the Medak district administration for effective and timely redressing of public grievances in the district of Medak, Andhra Pradesh. It uses a combination of mobile, Bluetooth, web site and SMS technology, to create a responsive and efficient administration. A call centre at the district collectorate records the voice messages and registers the call with unique complaint ID and submits the concerned department. The concerned department officials would receive the SMS sent by the call centre. The process of grievance will be stipulated in time. Processed complaints are verified with the caller by the call centre executives. Consolidated reports are generated for weekly monitoring on every Monday- by the District Collector. Approximately 3500 calls have been received so far. Any citizen can call on the Parishkaram Mobile Number 08008321666 By design ‘Parishkaram’ it is inclusionary and allows for paperless trial of the progress of the each complaint that is lodged as a voice complaint with the grievance cell. It also facilitates the District Collector and the Magistrate to track progress using real time analysis across various departments at the sub district level. This initiative has been conceived and developed with the support of UNICEF as part of its Integrated District Approach program.

The Jury appreciated that Parishkaram is very easy- to- use low cost service and it had proved to be efficient in addressing the issues with just a phone call anywhere from the district. It was also noted it creates one to one interaction to empower the citizen action at the highest authority and enables transparent and corruption free functioning of governance by involving the departments. It was also noted that through this programme a citizen can himself track the status of the complaint with the given complaint number.