Category: E-GOVERNANCE, Finalists 2011
CENTRAL MANAGEMENT SYSTEM OF RHD
Media Format : Web & Desktop based
Website : www.rhd.gov.bd
Producer : RHD-Ministry of Communication
Language : English & Bangla
Location : Dhaka, BANGLADESH
Contact : momtazk@hrd.gov.bd
RHD in Bangladesh government looks after about 21,000 kilometres in road length and some 18,258 bridges, had officially launched RHD Website in July 2003. The Website contains a wide variety of information on technical and managerial issues. This includes roads and bridges data, personal data, financial project information, different manuals, and standard test procedures, design standards for roads and bridges as well as management plans for each area. All division offices of RHD use the Central Management System (CMS) for financial purpose and without CMS nobody can expense their budget. CMS focuses on field division work which makes it easy to get all the information of the field divisions regarding work and payments at a glance. CMS Contract Module prepares estimates, printing tender documents, furnishing contracts, preparing IPCs, preparing different reports, preparing work programs and test programs for quality control etc. CMS has been recognized more user friendly.
E-SERVICES FOR RATION CARDS
Media Format : Internet platform
Website : http://civilsupplieskerala.gov.in
Producer : National Informatics Centre
Language : English
Location : Kerala, INDIA
Contact : ajithb@nic.in
The service of the Civil Supply department of government of Kerala, enables citizens to submit online applications related to ration cards. Citizens can also avail the assistance of nearest service community centres like ‘Akshaya’, for submitting their application forms. Citizens through e-services submit approximately 3000 applications per day. e- Services for Ration Cards is an important service delivery project of the Government of Kerala. The web-based application has been hosted at NIC Data Center, Poonkulam. The status of the applications submitted online is available on the site. The new ration card is delivered on the very next day. SMS alerts are delivered to the citizens when the processing of their applications is completed. E-Services also provide service for online verification of ration cards and sharing of data between the departments. Service for verification of ration cards are required by Government departments like Passport Office, Water Authority, Electricity Board, Panchayat office etc. and private companies like Mobile operators for verifying the genuineness of the ration cards that have been submitted by the citizens.
Media Format : Internet platform
Website : www.mpforest.org/ffms
Producer : MP Forest Department & National Informatics Center
Language : English
Location : Madhya Pradesh, INDIA
Contact : oberoianil@mpforest.org
The main object of the i-FFWMS project was to design and develop an integrated e-Governance system for forestry sector using the optimal and judicious use of the available technologies (like Web, MIS, GIS, Remote Sensing, PDA, Solar Power etc) with the aim to streamlining the core processes; automate routine and repetitive tasks to increase the efficiency and effectiveness of the system, by minimizing the manual effort in the preparation and compilation of the accounts, creating and updating of related cash books, reports, and registers, managing the budget process and ensuring timely release of budget and sanction to various field offices for works, ensuring effective and optimal utilization of the available budget, systematically organize planning, implementation and monitoring of forestry and other related operations by systemic collection, storage and retrieval of MIS and Geo-spatial data in an integrated manner. It facilitates the transparency in operations and concurrent monitoring of forestry work by making the forestry related information readily accessible to all stakeholders, also to make administration responsive, accountable and service oriented, monitoring and controlling of revenue and expenditure, enforcing strict adherence to forest financial rules and discipline and timely release of payment to all stakeholders.
MPONLINE: A REVOLUTIONARY APPROACH TO DELIVERING CITIZEN CENTRIC SERVICES
Media Format : Internet platform
Website : www.mponline.gov.in
Producer : MPOnline Limited
Language : Hindi and English
Location : Madhya Pradesh, INDIA
Contact : p.bhargava@tcs.com
The MPOnline project has realized the vision of the government to provide government services at the doorsteps of citizens and businesses. MPOnline Limited is a Joint venture company between Government of Madhya Pradesh and Tata Consultancy Services which is mandated with delivering G2C and B2C services to the common man via its portalhttps: www.mponline.gov.in. It is a one-stop shop services to all the citizens of MP, any service, anywhere, and any time. During the relatively short term since its est
ablishment, the benefits of the project have penetrated deep into the urban as well as rural areas, and deliver a very wide spectrum of services. These services can be availed by citizens through authorised kiosks of MPOnline, the Common Service Centres (CSCs) integrated with MPOnline, the cyber cafes at large and via the internet from the citizens’ homes with comfort.
OFF SITE REAL TIME MONITORING SYSTEM (OSRT)
Media Format : Internet & Mobile platform
Website : www.osrt.in:8080/igms
Producer : Greater Hyderabad Municipal Corporation
Language : English
Location : Andhra Pradesh, INDIA
Contact : commissioner@ghmc.gov.in
PARISHKARAM@8008321666 DELIVERING CITIZEN CENTRIC SERVICES
Media Format : Internet & Mobile platform
Website : www.parishkaram.org.in/Govmedak
Producer : District Collector, Medak
Language : Telugu and English
Location : Andhra Pradesh, INDIA
Contact : collector_mdk@ap.gov.in
‘Parishkaram’ is an ICT enabled public grievance redressing system based on voice call and SMS, developed by the Medak district administration for effective and timely redressing of public grievances in the district of Medak, Andhra Pradesh. It uses a combination of mobile, Bluetooth, web site and SMS technology, to create a responsive and efficient administration. A call centre at the district collectorate records the voice messages and registers the call with unique complaint ID and submits the concerned department. The concerned department officials would receive the SMS sent by the call centre. The process of grievance will be stipulated in time. Processed complaints are verified with the caller by the call centre executives. Consolidated reports are generated for weekly monitoring on every Monday- by the District Collector. Approximately 3500 calls have been received so far. Any citizen can call on the Parishkaram Mobile Number 08008321666 By design ‘Parishkaram’ it is inclusionary and allows for paperless trial of the progress of the each complaint that is lodged as a voice complaint with the grievance cell. It also facilitates the District Collector and the Magistrate to track progress using real time analysis across various departments at the sub district level. This initiative has been conceived and developed with the support of UNICEF as part of its Integrated District Approach program.