The Bangalore One (B1) project renders One-Stop-Shop services to the public eventually through multiple delivery channels like Integrated Citizen Service Centres and access through the Web.

It was launched on April 2nd 2005, through a PPP and BOOT model (Build, Own, Operate, and Transfer). It provides multiple G2C and B2C services of various Government Departments and Private Companies of the State and Central Governments in an efficient, reliable, transparent and integrated manner on a sustainable basis through an easy access to a chain of computerized Integrated Citizen Service Centres (ICSC’s). Besides providing informational services on various government services, Bangalore One (B1) provides transactional services for utilities like Bangalore Electricity Company, Bangalore Water Supply & Sewerage Board, Bharat Sanchar Nigam Limited, CellOne, Karnataka Road Transport Corporation, Railways, Pre-University, Bangalore University, and Bangalore Traffic police, Mobile service providers, Insurance Companies, Travel Companies etc through the B1 centres.

The Jury appreciated that the Bangalore One initiative has created a paradigm shift in the citizen services, by providing non-stop services (24×7 and in holidays), one-stop-shop for all the services, no service charges, choice of pay modes, no more standing in queues, quality service, and services through internet. The Jury also took note of the a study conducted and published by Indian Institute of Management, on the performance of the B1 Centres, in which it was indicated that 99% citizens are happy with ‘One Stop Shop’ facility offered at B1 centres, 97% are happy with quality of service, 95% on speed of service and 93% on the availability of information at B1 centres The Jury opined that B1 Centres have entirely changed the mode of interactions between the urban/semi-urban citizens of Bangalore and the government departments, through the 75 operational centres across the city.

Rajkot Municipal Corporation (RMC) has started different m-Governance services, to provide efficient, timely information to Citizens of Rajkot. The M-Governance services are exclusive for the citizen of Rajkot and the solution is developed in house by Rajkot Municipal Corporation. Services provided under M-governance are; Alert services, Interactive services, Management services and Payment reminder services. To avail these services on mobile citizens of Rajkot are required to send an SMS in a prescribed format to a designated number. The online real-time information about government application creates utmost level of satisfaction towards services which is rendered to the citizens by the RMC.

The Jury noted that m-Governance programme of RMC has emerged as a logical follow up of the successful implementation of e-Governance project they implemented earlier. It was also observed that the solution uses online real time database for transparent and effective response to the queries. The Jury also noted the project is financially sustainable and with significant number of mobile users in the RMC area, the project presented a win-win situation for both the RMC and the citizens who can avail its various services with greater ease and at their convenience.

Original Title : ICEGATE Upgrade Project
Media Format : Internet / Web
Website : http://icegate.gov.in/
Producer : Directorate General of Systems & Data Management, Central Board of Excise & Customs
Language : English
Location : Delhi, INDIA
Contact : atul.dikshit@icegate.gov.in

ICEGATE (Indian Customs EDI Gateway) is the e-commerce portal of the Indian Customs. ICEGATE portal provides services for Customs clearance of import/ export goods in transparent as well as efficient manner leading to the reduction of transaction costs.

ICEGATE portal ( http://icegate.gov.in/) services are widely used by Trade Partners which includes Importers, Exporters, Shipping lines, Shipping Agents, Airlines, Air Cargo Agents, Air Cargo Custodians, Train Operators, Inland Cargo Depot Custodians, Container Freight Station Custodians , Commercial Banks and several other agencies who transact on ICEGATE for EXIM Purposes. These services include electronic filing of Bills of Entry (Import Goods Declaration); Shipping Bills (Export Goods Declaration); Cargo Manifest declarations such as Import General Manifest (IGM), Export General Manifest (EGM) etc.; and Customs Duty Payment in the form of electronic messages for Customs clearance over the internet. It also provides e-payment facility for Customs Duty payment as well as electronic disbursal of export incentives such as Duty Drawback in any bank account of the exporter across India. Besides transactional services, ICEGATE also provides real time document tracking facilities for the Trade Partners and data is also exchanged with various other regulatory and licensing agencies in other ministries of Govt of India such as DGFT, RBI, Ministry of Steel and DGCI&S.

The Jury noted that ICEGATE is a critical e-governance application with significant financial transactions in as much as 12.55 Million documents were filed in 2010-11 i.e. almost 83% of all imports/ exports documents are filed in Customs through ICEGATE. The Jury also noted the fact that In 2010-11, Customs duty amounting to Rs. 2700 cr. was collected through e-Payment facility on ICEGATE. The Jury observed that ICEGATE services are now operational for 97 major customs locations handling nearly 98% of India’s International trade in terms of import and export consignments. It was further noted that ICEGATE provides Ease and Flexibility to trade in document filing – 24×7 Basis, for any location, from anywhere using multiple communication modes and multiple EDI language formats. The Jury opined that ICEGATE has been a major step towards electronic governance in the business sector in the country which also promotes globalisation of Indian trade and commerce.