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Manthan Award 2013 > IVR Junction
IVR Junction

Runner Up of Manthan Award Asia Pacific - 2013

Project Title : IVR Junction
Category : e-Inclusion and Localisation
Producer : Microsoft Research India
IVRJunction by Microsoft Research is an open source project that offers flexible and robust voice-based communication by connecting an IVR system to cloud services such as YouTube, Facebook and other social media. Using IVR Junction, people with limited computer literacy can establish a voice forum using an ordinary Windows machine and modem. IVR Junction provides free online content moderation, free hosting of audio recordings for dissemination to a global audience, thereby enabling local access points with decreased calling costs. It is bridging digital divide by enabling seamless interaction between marginalised users of IVR systems, and privileged users of Internet and social media .
It enables people with a simple basic mobile or even landline phone to participate in a social media revolution irrespective of the device they are using, network they are on and their literacy level. Because of IVR Junction, marginalised communities now have an accessible, robust, scalable and sustainable communication platform that can be used for knowledge creation and dissemination. IVR Junction is impacting lives of thousands people in India, Somaliland and Mali. Almost 15,000 people have collectively made 50,000 calls to IVR services deployed on IVR Junction. These people have stayed connected for almost 180,000 minutes, while consuming and contributing information on IVR channel. It is bridging digital divide by enabling seamless interaction between marginalised users of IVR systems, and privileged users of Internet and social media .

Click here for IVR Junction PPT

 
 
 
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